FAQs

Can I modify an order that I have already placed?

Unfortunately, orders that have already been placed cannot be modified. For further details, contact us at info@planetagear.com

How can I find out when you will have an out-of-stock item back in stock?

Simply email your questions to info@planetagear.com and we will provide you with as much detail as we can on expected restocking time frames.

What if I am interested in ordering a product that is not featured on your website?

If you are interested in a particular product that is not featured on our website, there is a good chance that we can special order it for you from one of our vendors. Please don’t hesitate to email us and ask!

Why am I getting an error message when I try to pay using my credit card?

Double check your credit card number and make sure you excluded any spaces, dashes or blanks when entering it, and make any corrections necessary. If you entered your credit card number correctly, check the card’s expiration date to make sure it hasn’t expired, and make sure that you entered the billing address correctly.